Order Management
Process, fulfill, and track customer orders.
Order lifecycle
An order moves through these statuses:
| Status | Meaning |
|---|---|
| Pending | Order placed, payment not yet captured |
| Paid | Payment captured, ready to fulfill |
| Fulfilled | Items shipped to customer |
| Completed | Order delivered and finalized |
| Cancelled | Order cancelled by store or customer |
| Refunded | Payment returned to customer |
Viewing orders
Go to Orders to see all orders. Use filters to narrow by:
- Status (pending, paid, fulfilled, etc.)
- Date range
- Customer name
- Order value
- Payment method
Click any order to see the full detail: customer info, items, shipping address, payment status, and order timeline.
Fulfilling orders
When an order is paid, you can fulfill it:
- Open the order
- Click Fulfill Items
- Select the items to ship (for partial fulfillment)
- Enter the tracking number and carrier
- Click Notify Customer to send a shipping confirmation email
Bulk fulfillment
For high-volume stores, upload a CSV file under Orders > Bulk Fulfill with columns: order_id, tracking_number, carrier.
Refunds and returns
To refund an order:
- Open the order
- Click Refund
- Choose full or partial refund
- Select items and quantities to refund
- Optionally return items to inventory
- Click Process Refund
The refund is sent back to the customer's original payment method within 5-10 business days.
Order editing
Before an order is fulfilled, you can edit:
- Shipping address
- Items and quantities (adds or removes products)
- Shipping rate
- Apply a discount
After editing, the order total is recalculated and the customer is charged or refunded the difference.
Exports
Export orders as CSV under Orders > Export. Choose columns and date range. The export includes customer data, line items, totals, and fulfillment details for accounting and reporting.