Skip to main content

FAQ

Getting started​

How long does it take to set up a store?​

Most users can create an account, add products, and launch within 30 minutes. Custom domain setup adds 10-15 minutes for DNS configuration, with propagation taking up to 48 hours.

Do I need coding skills?​

No. The visual theme editor and product management dashboard require no coding. Coding is only needed for API integration or advanced theme customization.

Can I migrate from another platform?​

Yes. Socolode supports CSV imports from Shopify, WooCommerce, and BigCommerce. Navigate to Products > Import and select your platform for a guided migration.

Billing​

When am I billed?​

Subscription fees are charged monthly on the date you signed up. Transaction fees (if any) are deducted from each payout.

Can I change plans mid-cycle?​

Yes. Upgrades take effect immediately and you are charged the prorated difference. Downgrades take effect at the next billing cycle.

What payment methods do you accept for subscription fees?​

Visa, Mastercard, American Express, and PayPal.

Products and inventory​

Is there a limit on product images?​

Each product supports up to 10 images. Recommended size is 2000x2000px, maximum file size 5MB per image. Accepted formats: JPG, PNG, WebP.

Can I sell digital products?​

Yes. Upload your digital file (PDF, ZIP, MP3) under the product's Digital Asset section. Customers receive a download link after payment.

How does inventory sync work across channels?​

If you sell on multiple channels (your store, social media, marketplaces), inventory is synced in real-time. When a product sells on one channel, stock decreases everywhere.

Shipping and taxes​

Which carriers do you integrate with?​

UPS, FedEx, DHL, USPS, SF Express, and China Post. Real-time rate calculation is available for all integrated carriers.

How are taxes calculated for international orders?​

Socolode uses the customer's shipping address to determine applicable taxes. For cross-border orders, import duties may apply and are calculated at checkout when using DDP (Delivered Duty Paid) shipping.

Customization​

Can I edit the theme code directly?​

Yes. Under Online Store > Themes > Edit Code, you have full access to the theme's HTML, CSS, and JavaScript files. Changes are version-controlled and can be rolled back.

Can I use my own domain?​

Yes, on the Growth plan and above. Connect a custom domain under Settings > Domains. SSL certificates are provisioned automatically.

Do you support multi-language storefronts?​

Yes. You can create translations of your store content (product descriptions, page content, navigation) for up to 20 languages. The documentation itself is bilingual and maintained as a single source.